Digital vs. in-person: Supporting your customer base

Join us for an interactive (and fun) workshop to  realign with “best practices” for engaging with your customers,  whether virtually or in-person. Together we will seek to understand  our customer’s journey better, to challenge our assumptions, redefine  our (and their) problems and ideate new solutions.

We will  place the spotlight on the “customer journey” itself. To give us a focus  for the workshop, we will utilize the example of a corporate  investor considering a foreign direct investment.

We will  explore how to build trust with our customer from initial engagement to  project fruition. This workshop has been developed based  on elements of the innovation methodologies Design Thinking and Service  Design.