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A location case study

Updated: Nov 10, 2020

At The Location Lab we take a human-centered approach in our work with EDOs. We need to understand our investor and imagine ourselves in their shoes (take the “investor perspective”). In this way, we begin to look at a region through their eyes and we start asking the right questions to collect insights. Like, what stories can we tell so that our investor can relate to the opportunities in the region?

In the below case, we tackled one such story in order to “re-frame” the perspective that our client’s region has a reputation for being “expensive”. Cost is a major driver of investment, so how could we address this? Take a look and let us know what you think.


Switzerland is the most cost-effective country to conduct business!

First off – your gut instinct is right. Switzerland is not the most cost-efficient country to conduct business in. But after decades of providing site location consulting services to US companies eager to expand in Europe, I can guarantee you that Switzerland is definitely more cost-efficient than you realize. You know the saying well – “You get what you pay for” - and in Switzerland, there’s a positive spin on that age-old proverb.


Rethinking cost: Think VALUE

Too often we think in terms of cost when we are evaluating a new location. But it makes more sense to be thinking in terms of Value. Value goes beyond comparing individual “costs” and examines the full operational activities needed to run efficiently - the fully-burdened cost, to use an economic term. Let’s say your company is ready to expand and you’ve been assigned to the task force in charge of evaluating your location options. You ask: Is it possible to run a European start-up operation in a cost-efficient manner in one of the world’s wealthiest, most innovative markets? My answer to you? Yes, and I can back up that claim.


A case study: Unmanned systems technology company unlocks the value of Switzerland

Drawn by an attractive ecosystem in Switzerland, a US-headquartered developer of unmanned systems technologies landed its European Headquarters (both sales and R&D functions) in Lucerne, Switzerland. The initial start of their overseas office began in 2013 with a single pioneering US executive, the General Manager (GM), who did not speak any of the primary Swiss national languages (German, French and Italian). For the first year of operations, he ran the office on his own, getting along quite well with just English.

Other European markets were also of interest and during the second year, he brought on a tri-lingual office administrator (pretty easy to find in Switzerland). Bit by bit our GM grew his US company’s Swiss division to its current size of approximately 85 people.


How did this growth happen in what is considered an expensive country?

The founding CEO explains his experience during a keynote speech at an unmanned aircraft systems and drone event: “Naturally, people asked me about cost. Our Lucerne, Switzerland operation has the lowest fully-burdened cost of any site in our company and it took our program managers a while to latch on to that. To realize 'Oh my gosh, the fully-burdened cost is lower in Switzerland than it is in our other sites in the US.' And some of that is the way we set it up with little infrastructure, but a lot of it is that in Switzerlandthere’s a very streamlined system and a lot of the things that Americans bring as perceptions of Europe (and operating in the EU) in fact, do not necessarily apply to Switzerland.”

In a personal discussion with the founding CEO following the event, we learned that this US company’s Human Resources (HR) department doubly questioned him. They exhorted him -- recheck those final numbers! So he did.

He went back to HR and confirmed that his company’s Swiss operation was the most cost-efficient of the company’s four sites (one in Switzerland, three across the Eastern region of the US). He had “unlocked” Switzerland’s Value to run and grow their operations. Our CEO simply smiled and said, “We’ve been really pleased with this, it’s a fantastic story.”


So what makes such a high-cost country so cost-efficient?

All of the following factors either directly or indirectly contribute to this US company’s success story:

  1. Liberal and employer-friendly regulations: more similar to the US than any other European country

  2. Moderate social security contributions: lower employer costs overall

  3. Lower personal income tax rates in comparison to European neighbors (varying by Swiss canton): employees keep “more money in their pockets” and employers attract and retain talent more easily

  4. “Light Touch” bureaucracy for labor law: significantly lower employee dismissal costs than other European countries

  5. Incentivizing corporate tax rates (varying by Swiss canton): great for a company’s “bottom line” or for reinvesting back into personnel, R&D, marketing, etc.

  6. Regulatory transparency around the use of state-of-the-art technologies: operating in an “early-adopter market” for new innovations

  7. Unique tech transfer ecosystem: the royalties from R&D projects with universities and institutions are yours (no costly IP ownership disputes, no burdensome royalty payments)

Wow, that was a long list. But the impact of every one of the above factors literally translates into a better Value experience for a foreign company operating and hiring talent in Switzerland.


Cost-optimization in Switzerland was born of necessity

In fact Switzerland has a long history of being cost-efficient. Being a small country, the Swiss economy and its trade activities have always been internationally oriented. It’s a fact that gives both Switzerland as an economy and Swiss companies themselves a great deal of experience in cost optimization and increasing efficiencies. Companies always have had to practice this to survive at home and in international competition. Mathias Lischer, Head of Global Markets at Lucerne Business says, “Let’s just say ‘It's in the DNA of Swiss companies and their employees!’”


Debunking the management myth and…

We can all agree that talent is a significant driver for corporate growth these days, but cost-efficient growth requires more than just talent – and that again is where the Value comes in.

Our US CEO and GM applied a “lean” structure to their Swiss-Lucerne operation from the very beginning. Unfortunately, many US CEOs assume they should apply the same ratio of managers to employees in their Swiss operation as they do in their US operation.

Lischer strongly rejects this assumption, claiming: “Management overhead can be streamlined further in Switzerland than in the US. This is one-way managers can definitely increase the efficiency of their processes at their SwissCo.”


Leveraging the cost-efficiencies of employee pride

Simply put, as a general rule, Swiss people take pride in what they do. Pride spelled Swiss-style is:


Personal

Responsibility

In

Delivering

Excellence

At the HR level, this translates into lower turnover, lower absenteeism, higher motivation….

…and this naturally streamlines, reduces management oversight, and creates a more efficient ratio of number of managers to employees.


Switzerland’s value unlocked

With salaries composing a large percentage of our US unmanned systems company’s operational burden, they strategically assimilated Switzerland’s inherent cost-efficiencies into their business processes and followed a “streamlined” approach. Their bottom line was directly influenced by favorable factors on labor regulations, work ethic and productivity, quantifiable technical talent, and the labor climate of Switzerland itself, enabling them to retain more of their topline revenue: they unlocked the Value of Switzerland.

While we will attribute a portion of this US company’s success story to the management expertise of the US-based CEO and the Swiss GM, we will also let Switzerland take a little bit of the credit too!


Written by Michelle Abboud

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